Support context
Route, feature, workflow, role, and plan hints guide relevant help.
Hosted help center for SaaS
Turn reviewed docs, owner FAQs, release notes, screenshots, recordings, and owner notes into branded hosted help while the same approved truth powers your app widget.
Route, feature, workflow, role, and plan hints guide relevant help.
Approved answers and owner answers come before fallback.
Screenshots are user-attached; context never decides workspace identity.
Support path
See how AnswerLattice uses reviewed knowledge, safe page context, owner review, and fallback to give the user a useful next step.
Small SaaS teams often split docs, changelog, widget answers, and tickets across separate tools. The result is duplicate content, stale answers, and users who still open tickets.
Create a public docs site and link it from your app.
Publish reviewed articles, owner FAQs, and changelog entries on help.yourapp.com while tickets, conversations, and workspace internals stay private.
Hosted help content comes from the same reviewed support knowledge. Owners can turn articles, custom answers, product pages, changelogs, and approved answers into one support site instead of maintaining a separate docs island.
Setup path
The setup path turns scattered product material and page context into customer-facing support only after owner review.
01 / Support setup
Docs, product pages, FAQ notes, tickets, and repeated replies become a reviewable setup path instead of scattered founder work.
Create the support workspace and map it to the product.
Keep this setup step tied to reviewed support material and product pages.
Keep this setup step tied to reviewed support material and product pages.
Keep this setup step tied to reviewed support material and product pages.
Use missing answers and feedback to improve the next support pass.
Explore AnswerLattice
Each product area has a dedicated page so founders, support teams, product teams, and engineers can evaluate the part they care about first.
Create your workspace, add team access, turn starter sources into reviewed support drafts, and map the pages where users need help.
Install one widget, pass safe page hints, accept explicit screenshot context, allow exact app origins, and answer users inside your app.
Turn scattered product knowledge into scannable docs, FAQs, owner answers, release notes, widget help, fallback tickets, feedback, and a focused read-only owner brief.
See missing, stale, or release-affected support, review proposed changes, and approve what becomes official.
Start with the demo, then prepare scattered product material so the first workspace has pages, docs, FAQs, and owner-approved answers to review.