Support areas

Support tools

Launch support before users arrive.

Turn scattered docs, tickets, releases, screenshots, notes, and repeated replies into widget help, hosted docs, tickets, feedback, changelog support, and reviewed answers.

Create workspace

Demo Install Use Cases

Resources

Setup guides

Evaluate & trust

Prepare your support inputs before setup.

Use the pre-onboarding package to organize scattered docs, tickets, FAQs, screenshots, recordings, release notes, and repeated replies.

Resource

Widget Install Verification

Check script loading, widget key placement, allowed origins, blocked routes, safe context, and dashboard status before launch.

Reading time

6 min read

Updated

2026-06-02

Action

Open install guide

Open install guide Create workspace

Quick answer

The install is ready when the script loads once, safe context updates by route, allowed origins work, blocked routes stay blocked, and dashboard status reflects the test.

Script checks

Load the v1 widget script once.
Keep the widget key in a client-safe environment variable where possible.
Do not add duplicate script tags on individual pages.

Runtime checks

Open the product from an allowed origin.
Navigate between pages and confirm context changes.
Open a blocked route and confirm the widget does not mount.
Send a test question that should use an approved answer.
Send a question with missing coverage and confirm fallback behavior.

Dashboard checks

The dashboard remains the owner of allowed origins, blocked routes, widget key status, and runtime verification. Public pages should route developers back to that source instead of inventing duplicate setup controls.