Buyer path
Demo, proof, pricing, FAQ
Resources
Start with pre-onboarding, then use the demo, fit checks, knowledge intake, install steps, screenshot boundaries, runtime safety, pricing, and support-day review.
Demo, proof, pricing, FAQ
Pre-onboarding, intake, install, security
Setup, widget, hosted help, support review
Start before setup
The kit is the main route for the prompt, owner guidance, agent rules, source-mode handling, and safety boundaries.
Product pages
Start with setup, then understand the widget, hosted help with ticket fallback, and answer review.
Create your workspace, add team access, turn starter sources into reviewed support drafts, and map the pages where users need help.
Install one widget, pass safe page hints, accept explicit screenshot context, allow exact app origins, and answer users inside your app.
Turn scattered product knowledge into scannable docs, FAQs, owner answers, release notes, widget help, fallback tickets, feedback, and a focused read-only owner brief.
See missing, stale, or release-affected support, review proposed changes, and approve what becomes official.
Feature pages
Core features now have dedicated buyer-facing pages. Each page shows workflow, proof cards, and support-output context. Runtime scaling stays in Product and Security because it is core infrastructure, not a separate buyer feature.
Workspace members and roles
Selected public links, files, screenshots, and short media
Import starter knowledge and files
Manual answers and article-backed suggestions
Publish release notes for customers
Ticket fallback when coverage is missing
Manual support cards and private notes
Ratings, product feedback, requests, and suggestions
Slack webhook and email recipients
Owner-approved page triggers
Resource path
The links below stay available, but the diagram shows the recommended path first.
Begin with buyer proof and plan checks before moving into setup.
Use fit and comparison pages to confirm the support problem matches AnswerLattice.
Prepare source inputs, install boundaries, and runtime checks before implementation.
Move into workspace setup or contact once the rollout decision is clear.
Resource articles
These guides are static, public, and scoped to implemented AnswerLattice behavior. They avoid private dashboard routes and unsupported runtime claims.
launch setup
Start with the smallest trustworthy support setup, then add team coordination and deeper review controls only when ownership or risk grows.
launch setup
Prepare the first places users will get help before launch: stuck pages, starter answers, docs, tickets, and widget verification.
launch setup
Prepare repo, website, docs, owner notes, source exclusions, and screenshot boundaries before AnswerLattice Knowledge Intake.
widget install
Use page hints that help support answers without sending tenant IDs, user IDs, account records, tokens, or billing data.
widget install
Check script loading, widget key placement, allowed origins, blocked routes, safe context, and dashboard status before launch.
approved answer review
Understand the AnswerLattice support path: reviewed answers and owner answers first, fallback only when coverage is missing.
support control
Use private support cards, internal notes, status history, selected follow-up, and draft-answer handoff safely.
support control
Review ratings, product feedback, feature requests, and suggestions as private support signals before board or answer handoff.
pricing
Understand which provider-backed support operations use credits and which approved, deterministic, review, and browsing paths do not.
support control
Plan docs, FAQs, changelog content, owner answers, support domains, and widget handoff for hosted help.
security
Keep public support runtime bounded through source separation, safe context, allowed origins, blocked routes, review, and cache-aware delivery.
Step 01
Start with proof, pricing, and common buying questions.
Watch how in-app support changes by product page.
See the current Launch, Growth, and Studio packaging.
Estimate repeated-question time saved and plan fit.
Review example workloads for launch, release, and studio use.
Answers for setup, knowledge intake, widget context, screenshots, fallback, pricing, and data handling.
Step 02
Match AnswerLattice to the support problem your product has today.
Map AnswerLattice to billing, onboarding, settings, releases, and tickets.
See the launch support path for apps built quickly with AI.
Use the community-facing guide for SaaS products built fast with AI coding tools.
See the in-app support widget path for one-person SaaS teams before a support hire.
Compare AnswerLattice with generic chatbots, helpdesks, and knowledge bases without unsupported vendor claims.
See how product-page context and optional screenshots make support more relevant.
Step 03
Check install, hosted help, runtime safety, and cost boundaries before implementation.
Start as one founder, add team coordination when ownership spreads, and introduce deeper review controls only when risk grows.
Prepare sources, test ten priority questions, verify the widget, and measure explicit resolution.
Use your AI coding agent to prepare AnswerLattice-ready source inputs before setup.
Follow the owner and agent runbook before uploading prepared sources.
Use the launch support checklist to prepare billing, onboarding, settings, release, integration, and error-support pages.
Plan workspace roles, custom permissions, owner reset, and force sign-out before support work spreads.
Teach AnswerLattice from selected product links, docs, FAQs, release notes, setup notes, support macros, repeated replies, supported files, screenshots, and short recordings.
Publish reviewed articles that power hosted help, FAQ, widget suggestions, and support review.
Plan how ratings, feature requests, and suggestions are grouped by product area before becoming private support follow-up.
Plan private support cards, internal notes, status history, and draft-answer handoff.
Understand the script, allowed origins, blocked routes, hosted help domains, runtime verification, context passing, and screenshot boundaries.
Use the developer hub for install paths, safe context, and verification checks.
Use Next.js, React, Vue/Nuxt, or vanilla script examples.
Set up Slack or email workflow notifications, test delivery, and health review.
Publish docs, FAQ, and changelog on a support domain.
Review tenant isolation, widget origin controls, screenshot input, compiled context boundaries, and owner approval.
Share the concise security and ops summary with developers or buyers, including the manual screenshot boundary.
Step 04
Follow updates or move into setup when the product is ready.