Support context
Route, feature, workflow, role, and plan hints guide relevant help.
In-app support widget
Install one widget that uses safe page context, optional user-attached screenshots, approved answers, owner FAQ answers, changelog entries, and fallback signals so users get help related to the screen they are on.
Route, feature, workflow, role, and plan hints guide relevant help.
Approved answers and owner answers come before fallback.
Screenshots are user-attached; context never decides workspace identity.
Support path
See how AnswerLattice uses reviewed knowledge, safe page context, owner review, and fallback to give the user a useful next step.
A generic widget sees the question but misses the screen. Billing, onboarding, team settings, and release pages need different answers, and visual errors sometimes need a screenshot the user deliberately attaches.
Please check your billing settings or contact support.
You are on Billing. Your plan renews monthly, failed invoice retries follow the configured retry window, and payment can be updated from Settings -> Billing.
The widget serves approved answers first, then matching published owner answers. Missing coverage is marked as fallback and repeated gaps become review work. Screenshots are explicit user input, not automatic runtime capture.
Setup path
The setup path turns scattered product material and page context into customer-facing support only after owner review.
01 / Support setup
Docs, product pages, FAQ notes, tickets, and repeated replies become a reviewable setup path instead of scattered founder work.
Create the support workspace and map it to the product.
Keep this setup step tied to reviewed support material and product pages.
Keep this setup step tied to reviewed support material and product pages.
Keep this setup step tied to reviewed support material and product pages.
Keep this setup step tied to reviewed support material and product pages.
Use missing answers and feedback to improve the next support pass.
Explore AnswerLattice
Each product area has a dedicated page so founders, support teams, product teams, and engineers can evaluate the part they care about first.
Create your workspace, add team access, turn starter sources into reviewed support drafts, and map the pages where users need help.
Install one widget, pass safe page hints, accept explicit screenshot context, allow exact app origins, and answer users inside your app.
Turn scattered product knowledge into scannable docs, FAQs, owner answers, release notes, widget help, fallback tickets, feedback, and a focused read-only owner brief.
See missing, stale, or release-affected support, review proposed changes, and approve what becomes official.
Start with the demo, then prepare scattered product material so the first workspace has pages, docs, FAQs, and owner-approved answers to review.