Scattered inputs
Docs, screenshots, recordings, notes, tickets, releases, and repeated replies.
The governed source behind customer answers.
Scattered product knowledge into structured support
Support your product users without hiring a support team.
Turn scattered product knowledge into reviewed support for your widget, help center, docs, search, and AI-assisted surfaces. Approved answers come first; missing coverage becomes visible review work.
In-app widgetHosted help centerDocs and FAQsChangelogTicket fallbackFeedback reviewApproved answers
Support structure
Documentation, FAQs, approved answers, page context, changelog, and support gaps.
Where users get help
In-app widget, hosted help center, feedback review, and future AI-agent context.
Review loop
Missing answers become tickets; you approve what becomes official support.
First trusted answers
Start with the ten questions most likely to interrupt your launch.
You do not need a complete support operation on day one. Start from your own product sources, review the generated first-ten drafts, approve the answer path, verify the widget, then improve from real gaps.
Open founder launch kitTeach from product sources
Select the website, docs, notes, releases, screenshots, or repeated replies you are willing to use as support evidence.
Generate ten product-specific drafts
Prepare ten editable questions and draft answers with source links, applicability, risk, and missing-evidence warnings.
Run deterministic checks
Deterministic Answer Tests verify the expected answer path without calling an AI provider.
Measure real outcomes
Track explicit Solved and Still need help responses instead of treating no escalation as proof.
The support loop
Answer what is known. Catch what is missing. Improve it once.
A repeated support question should end in either a source-backed answer or a visible review task, never a confident guess.
Known question
A user asks why they cannot change their plan.
Safe page context says Billing settings, Launch plan, and Account owner.
Approved answer
AnswerLattice serves the reviewed billing answer.
The response includes the supporting source and the scope where the answer applies.
Missing coverage
The user asks whether a subscription can be paused.
No approved evidence supports an answer, so the widget opens the configured fallback.
Founder review
The repeated gap becomes one review task.
The founder can inspect linked questions and evidence, edit the draft, and approve or reject it.
Tested improvement
The approved answer is checked before reuse.
After its Answer Test passes, the answer can be used by the widget and hosted help.
Founder review
Review the support decisions that actually need you.
Start with today's support priorities, see where knowledge is missing, review release impact, verify critical answers, and keep long help articles easy to scan. The Daily Brief, Knowledge Map, Product Friction Evidence, and Answer Tests stay available when you need the underlying evidence.
See today's support prioritiesThe Daily Brief shows up to four focused decisions, or a clear quiet state when nothing needs review.Find gaps in your support knowledgeThe Knowledge Map shows product relationships, approved-answer coverage, stale guidance, and open review work.See which product areas drive questionsCompare mapped product areas and open the area creating the most support pressure.Review what changed before releaseSee which approved answers and saved checks a versioned release could affect before activation.Verify critical answers before reuseCheck required facts, evidence, fallback, and safe escalation before customers depend on an answer.Help readers scan long guidesOrganize published article headings by topic without exposing private support data.
These views organize existing support evidence and link you to the right review screen. They never publish answers, activate releases, or create a second task system.
Install path
Install without an enterprise project.
Install confidence should be obvious: one widget contract, framework-specific setup paths, safe context rules, and verification before launch.
Founder fit
Built for founders at the support tipping point.
For AI-built products, solo founders, technical founders, small SaaS teams, and studios that need a first support layer before support becomes a full-time job.
Best fit
When the product is real, but the support team is not.
Vibe coders with real usersSolo SaaS foundersTechnical founders near launchSmall SaaS teams before a support hireStudios launching multiple SaaS productsAI-built products moving faster than docs
Not another chatbot
Official help requires approved support knowledge instead of loose generated replies.
Not a full helpdesk
Tickets stay fallback and signal source, not the center of the product.
Not static docs
Feedback, tickets, releases, and low-rated answers show what needs review.
Pricing preview
Start small. Upgrade when support volume grows.
Launch is for one SaaS product building its first governed support layer. Growth is for live products with real support volume. Studio is for agencies and multi-product teams.
Launch
Best for one SaaS app preparing its first support layer.
₹1,499
250 support credits / month
Growth
Best for active SaaS apps that need weekly review and higher capacity.
₹4,999
1000 support credits / month
Studio
Best for studios or agencies launching multiple SaaS products.
₹12,999
4000 support credits / month
FAQ
Questions founders ask before adding a support layer.
Is this just a chatbot?
No. It is a support layer with an in-app widget, hosted help, tickets, feedback, changelog, and approved answers.
Do answers publish automatically?
No. Official answers require review before they become customer-facing support.
Do I need complete docs?
No. Start with what you already have: docs, FAQs, release notes, setup notes, tickets, and repeated questions.
What happens when it does not know?
The user can create a ticket, and you get a support gap to review and improve for the next user.
Does it replace Intercom or Zendesk?
No. It is the support layer before your first support hire or full helpdesk operation.
Give your product users support they can trust.
Launch with an in-app support widget, hosted help, and approved answers before fallback. Missing coverage becomes tickets, feedback, and review work so support knowledge keeps improving without pretending to run on autopilot.
Built for solo founders, small SaaS teams, and studios managing multiple launches.