AnswerLattice
Product
Product overviewSee the complete founder support layer.
Support areas
Set up supportIn-app widgetHelp centerApproved answers
Support tools
Team accessImport knowledgeKnowledge BaseFAQChangelogTicketsSupport BoardFeedback reviewNotificationsProactive help

Launch support before users arrive.

Turn scattered docs, tickets, releases, screenshots, notes, and repeated replies into widget help, hosted docs, tickets, feedback, changelog support, and reviewed answers.

Create workspace
DemoInstallUse Cases
Resources
Resources overviewCheck launch, setup, and trust guides.
Setup guides
Operating GuideLaunch ChecklistPre-Onboarding PackageWidget VerificationHosted Help Setup
Evaluate & trust
Safe Page ContextApproved AnswersRuntime SafetyUpdatesFAQ

Prepare your support inputs before setup.

Use the pre-onboarding package to organize scattered docs, tickets, FAQs, screenshots, recordings, release notes, and repeated replies.

Open package
Pricing
Create workspace
Resources

Resource

Pre-Onboarding Source Package

Prepare repo, website, docs, owner notes, source exclusions, and screenshot boundaries before AnswerLattice Knowledge Intake.

Reading time

7 min read

Updated

2026-06-02

Action

Run pre-onboarding

Run pre-onboardingCreate workspace

Quick answer

The source package should show what is available, what is blocked, what product is in scope, and what the owner has reviewed.

Define the product scope

Many repositories contain more than one product, internal tool, or shared infrastructure area. The source package should name the target product first and explicitly exclude sister products unless they affect support.

  • Name the product AnswerLattice should learn.
  • List app, website, docs, and owner-note sources separately.
  • Document sister-product exclusions.

Use available sources only

The package can include public links, docs, repo files, owner notes, screenshots, and short recordings when they are accessible. Blocked sources stay pending.

  • Use not available for sources the agent cannot access.
  • Use not applicable when the product does not have that source type.
  • Do not ask an AI coding agent to pretend it has seen login-only pages.

Keep owner review visible

  • Mark claims that need owner approval.
  • Mark screenshots or recordings that need privacy review.
  • Keep generated support outputs review-ready until approved.

On this page

Define the product scopeUse available sources onlyKeep owner review visible

Related

Launch Support ChecklistPrepare the first places users will get help before launch: stuck pages, starter answers, docs, tickets, and widget verification.Safe Page ContextUse page hints that help support answers without sending tenant IDs, user IDs, account records, tokens, or billing data.Support Runtime SafetyKeep public support runtime bounded through source separation, safe context, allowed origins, blocked routes, review, and cache-aware delivery.
AnswerLattice

A reviewed support layer for founder-led SaaS.

The governed source behind customer answers.

Keep approved product knowledge structured, reviewable, and current across support, docs, search, and AI-assisted surfaces.

Create workspaceSee 60-sec demo

/Product

  • Product
  • Set up support
  • In-app help widget
  • Help center and tickets
  • Review approved answers

/Features

  • Team Access
  • Knowledge Intake
  • Knowledge Base
  • FAQ Management
  • Changelog
  • Tickets
  • Support Board
  • Feedback Review
  • Workflow Notifications
  • Proactive Help

/Evaluate

  • Use Cases
  • AI-built SaaS
  • Solo Founders
  • Small SaaS Teams
  • Studios & Agencies
  • Support Teams
  • Product Teams
  • Engineering Teams
  • Demo
  • Pricing
  • Create workspace
  • Page-Aware Widget
  • Hosted Help Center

/Resources

  • Resources
  • Operating Guide
  • Pre-Onboarding Kit
  • Pre-Onboarding Guide
  • Widget Install
  • Developer Docs
  • Developer Quickstarts
  • Comparisons
  • Integrations
  • ROI Calculator
  • Proof Pack

/Trust

  • Updates
  • FAQ
  • Trust and Data Handling
  • Security
  • Security One-Pager
  • About
  • Contact
  • Privacy Policy
  • Terms of Service
AnswerLattice

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