Support context
Route, feature, workflow, role, and plan hints guide relevant help.
For engineering
AnswerLattice uses one script, safe page context, allowed origins, blocked routes, and reviewed support answers so your app can add support without trusting raw client hints as identity.
Route, feature, workflow, role, and plan hints guide relevant help.
Approved answers and owner answers come before fallback.
Screenshots are user-attached; context never decides workspace identity.
Support path
See how AnswerLattice uses reviewed knowledge, safe page context, owner review, and fallback to give the user a useful next step.
Generic AI lookup is too loose for product-specific support. Engineering teams need controlled runtime context, key protection, route blocking, and a clear boundary between client hints and trusted tenant scope.
Search the docs for the error code or contact support.
The webhook error is tied to the integration setup page and workflow. AnswerLattice returns the approved setup answer, related FAQ, and fallback ticket path if the error is not covered.
AnswerLattice can draft fixes from repeated gaps, but the owner review step keeps generated content from becoming official support automatically.
Setup path
The setup path turns scattered product material and page context into customer-facing support only after owner review.
01 / Support setup
Docs, product pages, FAQ notes, tickets, and repeated replies become a reviewable setup path instead of scattered founder work.
Create the support workspace and map it to the product.
Keep this setup step tied to reviewed support material and product pages.
Keep this setup step tied to reviewed support material and product pages.
Keep this setup step tied to reviewed support material and product pages.
Use missing answers and feedback to improve the next support pass.
Explore AnswerLattice
Each product area has a dedicated page so founders, support teams, product teams, and engineers can evaluate the part they care about first.
Create your workspace, add team access, turn starter sources into reviewed support drafts, and map the pages where users need help.
Install one widget, pass safe page hints, accept explicit screenshot context, allow exact app origins, and answer users inside your app.
Turn scattered product knowledge into scannable docs, FAQs, owner answers, release notes, widget help, fallback tickets, feedback, and a focused read-only owner brief.
See missing, stale, or release-affected support, review proposed changes, and approve what becomes official.
Start with the demo, then prepare scattered product material so the first workspace has pages, docs, FAQs, and owner-approved answers to review.