Used in
Widget, hosted help, tickets, and review
Knowledge Base
Docs that power approved support.
Import or write help articles, map them to product pages, and turn scattered product material into standard support knowledge for approved answers, owner answers, FAQs, hosted help, and widget suggestions.
Import starter knowledge and files
Attach articles to product pages
Help readers navigate long articles
Publish rule
Drafts stay review work until approved
Owner outcome
See what this feature changes in the support loop
Knowledge Base
Manage support knowledge without building a docs empire.
The knowledge base is not just a document shelf. It is where scattered product material becomes structured support knowledge for in-app support, approved answers, FAQs, and coverage review.
01 / Knowledge Base
Create reviewed articles
Write support docs with clear owner review before the content becomes customer-facing support.
Import starter knowledge and filesAttach articles to product pagesHelp readers navigate long articles
02
Import existing knowledge
Start from current docs, files, FAQs, release notes, owner answers, or starter support answers instead of building a blank help center.
03
Organize by product area
Map articles to product pages, workflows, product details, tags, and support context so answers match where users are stuck.
04
Generate related FAQs
Create short article-backed FAQ answers or write exact owner answers while keeping the long-form source article close for review and updates.
05
Publish to hosted help
Use the same reviewed article set across hosted help, widget answers, related content, and Help Center surfaces.
06
Let readers scan by topic
Published articles can show topic navigation built from safe headings so readers can jump to the section they need without exposing private review data.
Workflow
From rough notes to trusted support source.
AnswerLattice keeps the owner in control: source content becomes drafts, drafts are reviewed, and approved knowledge becomes reusable support.
01
Bring content in
Upload files or add starter support content from existing product material.
02
Review generated drafts
Check article drafts and related FAQs before publishing.
03
Attach product context
Map articles to pages, workflows, product details, and tags.
04
Serve where needed
Use approved content in hosted help, scannable article navigation, widget answers, and related suggestions.
Connected support outputs
Articles should feed the full support loop.
Articles feed the support loop instead of living alone. FAQ, changelog, tickets, and answer review all refer back to the same structured support knowledge.
Feature layer
01
Knowledge Base
Knowledge Base turns structured support knowledge, safe page context, and owner approval into usable support output.
02
Scattered knowledge
Docs, tickets, releases, screenshots, recordings, and notes become widget help, hosted help, fallback, and answer review from one workspace.
03
Page context
Import starter knowledge and files
Support outputs
01
FAQ
Short answers stay tied to the deeper article knowledge.
02
Changelog
Release changes can point to support docs that need review.
03
Tickets
Resolved tickets can become new article or approved-answer drafts.
04
Answer review
Coverage and stale-answer checks use article relationships instead of raw document count.
Support output layer
Knowledge Base is one part of the full support layer.
A founder may start with knowledge base, but the value comes from turning it into setup, in-app support, hosted help, fallback, and approved-answer review.
A familiar place for users to get help
Each feature is explained as something buyers already recognize: docs, FAQs, releases, tickets, feedback, notifications, or review work.
Feeds the support suite
The feature does not live alone. It helps turn scattered product knowledge, tickets, and signals into widget answers, hosted help, fallback, and owner review.
Owner control stays visible
Drafts, generated content, ticket gaps, and feedback remain reviewable before anything becomes official support.
Explore the support layer
Set up support
Create your workspace, add team access, turn starter sources into reviewed support drafts, and map the pages where users need help.
In-app help widget
Install one widget, pass safe page hints, accept explicit screenshot context, allow exact app origins, and answer users inside your app.
Help center and tickets
Turn scattered product knowledge into scannable docs, FAQs, owner answers, release notes, widget help, fallback tickets, feedback, and a focused read-only owner brief.
Review approved answers
See missing, stale, or release-affected support, review proposed changes, and approve what becomes official.
Worth checking
Before choosing knowledge base, check the product fit.
Answer the evaluation questions before setup: how it launches, what stays safe, and how it differs from nearby support tools.
Setup path
Show how the feature fits into the widget, hosted help, fallback, and owner review before users depend on it.
View product mapSecurity boundary
Review safe page context, blocked private data, owner roles, fallback behavior, and approved-answer review.
Review securityCompare support options
See where AnswerLattice fits against chatbots, helpdesks, and static knowledge bases without treating them as the same product.
Compare optionsQuestions
What owners usually ask about knowledge base.
Is this a full documentation CMS?
No. AnswerLattice keeps publishing simple because the product goal is reviewed support knowledge, not a general website builder.
Can articles power widget answers?
Yes. Articles can be used as structured support knowledge for in-app widget responses.
Does imported content publish automatically?
No. Generated or imported drafts should be reviewed before becoming official customer-facing knowledge.
Launch knowledge base as part of the full support loop.
AnswerLattice works best when knowledge base feeds widget answers, hosted help, tickets, and answer review from the same reviewed support knowledge.