Used in
Widget, hosted help, tickets, and review
Knowledge Intake
Teach AnswerLattice your product before users need support.
Start from product knowledge scattered across links, docs, FAQs, release notes, setup notes, support macros, repeated replies, files, screenshots, and short recordings. AnswerLattice prepares structured drafts for owner review before anything becomes support knowledge.
Selected public links, files, screenshots, and short media
Article, FAQ, product-page, and approved-answer drafts
Owner approval before publish
Publish rule
Drafts stay review work until approved
Owner outcome
See what this feature changes in the support loop
Knowledge Intake
Start with the product knowledge you already have, not a blank help center.
Knowledge Intake gives founders a first-session path from scattered product material to reviewed support content without creating an unbounded crawler or auto-publishing AI answers.
01 / Knowledge Intake
Inspect selected public pages
Paste a product or docs URL, review the support-worthy pages AnswerLattice finds, and import only the pages you choose.
Selected public links, files, screenshots, and short mediaArticle, FAQ, product-page, and approved-answer draftsOwner approval before publish
02
Bring existing files
Use TXT, Markdown, CSV, JSON, DOCX, and text-based PDF content as product material without retaining raw files by default.
03
Import repeated replies
Paste one question users keep asking and the answer the founder already sends. AnswerLattice prepares a FAQ and approved-answer draft for review.
04
Extract support context from screenshots
Upload screenshots/images when UI evidence matters. AnswerLattice extracts support-relevant text, charges one support credit, and keeps only extracted source text for review.
05
Transcribe short support recordings
Use short audio/video clips when founders have walkthroughs or customer explanations. Transcription is capped, credit-charged, and never becomes official without review.
06
Prepare review drafts
Generate grouped drafts for articles, FAQs, product areas, and approved answers.
07
Keep answers reviewed
Accepted drafts publish into the existing support layer; official support answers still go through owner review.
08
Stay cost bounded
Intake is owner-triggered, capped per job, license-gated, ledger-backed for paid media extraction, and avoids realtime listeners or hidden scheduler processing.
Workflow
From product material to reviewed support content.
Teach AnswerLattice is built for first setup: add sources, generate drafts, approve what is right, and publish into the same runtime the widget and hosted help already use.
01
Create intake
Name the intake and add product/app URLs for context.
02
Add sources
Import selected pages, pasted content, repeated replies, support macros, release notes, supported files, screenshots, or short support recordings.
03
Review drafts
Edit, accept, or reject drafts before they become customer-facing support.
04
Publish accepted items
Write approved content into the Knowledge Base, FAQ, product-area, or answer-review paths.
Connected support outputs
Intake feeds AnswerLattice without creating a second knowledge system.
Published intake output turns scattered product material into the same structured knowledge used by hosted help, widget search, in-app suggestions, and answer review.
Feature layer
01
Knowledge Intake
Knowledge Intake turns structured support knowledge, safe page context, and owner approval into usable support output.
02
Scattered knowledge
Docs, tickets, releases, screenshots, recordings, and notes become widget help, hosted help, fallback, and answer review from one workspace.
03
Page context
Selected public links, files, screenshots, and short media
Support outputs
01
Knowledge Base
Accepted article drafts become reviewed KB content with embeddings attempted at publish time.
02
FAQ Management
Short answers can publish as owner-reviewed FAQs tied to product material and context keys.
03
Product Areas
Selected page context can become support-aware route and workflow mappings.
04
Answer review
Approved-answer drafts stay reviewable instead of auto-publishing official support.
Support output layer
Knowledge Intake is one part of the full support layer.
A founder may start with knowledge intake, but the value comes from turning it into setup, in-app support, hosted help, fallback, and approved-answer review.
A familiar place for users to get help
Each feature is explained as something buyers already recognize: docs, FAQs, releases, tickets, feedback, notifications, or review work.
Feeds the support suite
The feature does not live alone. It helps turn scattered product knowledge, tickets, and signals into widget answers, hosted help, fallback, and owner review.
Owner control stays visible
Drafts, generated content, ticket gaps, and feedback remain reviewable before anything becomes official support.
Explore the support layer
Set up support
Create your workspace, add team access, turn starter sources into reviewed support drafts, and map the pages where users need help.
In-app help widget
Install one widget, pass safe page hints, accept explicit screenshot context, allow exact app origins, and answer users inside your app.
Help center and tickets
Turn scattered product knowledge into scannable docs, FAQs, owner answers, release notes, widget help, fallback tickets, feedback, and a focused read-only owner brief.
Review approved answers
See missing, stale, or release-affected support, review proposed changes, and approve what becomes official.
Worth checking
Before choosing knowledge intake, check the product fit.
Answer the evaluation questions before setup: how it launches, what stays safe, and how it differs from nearby support tools.
Setup path
Show how the feature fits into the widget, hosted help, fallback, and owner review before users depend on it.
View product mapSecurity boundary
Review safe page context, blocked private data, owner roles, fallback behavior, and approved-answer review.
Review securityCompare support options
See where AnswerLattice fits against chatbots, helpdesks, and static knowledge bases without treating them as the same product.
Compare optionsQuestions
What owners usually ask about knowledge intake.
Does intake crawl my whole site?
No. AnswerLattice discovers bounded candidates and imports only the pages the owner selects.
Does imported content go live automatically?
No. Intake creates review drafts. Owners accept and publish selected items before users see them.
Does this replace the Knowledge Base?
No. It feeds the Knowledge Base, FAQ, product-area, and answer-review workflows. Release notes can be added as source context, while changelog publishing stays in the changelog workflow.
Launch knowledge intake as part of the full support loop.
AnswerLattice works best when knowledge intake feeds widget answers, hosted help, tickets, and answer review from the same reviewed support knowledge.