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Launch support before users arrive.

Turn scattered docs, tickets, releases, screenshots, notes, and repeated replies into widget help, hosted docs, tickets, feedback, changelog support, and reviewed answers.

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Prepare your support inputs before setup.

Use the pre-onboarding package to organize scattered docs, tickets, FAQs, screenshots, recordings, release notes, and repeated replies.

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Resources

Resource

Feedback Review Workflow

Review ratings, product feedback, feature requests, and suggestions as private support signals before board or answer handoff.

Reading time

5 min read

Updated

2026-06-02

Action

Open Feedback Review feature

Open Feedback Review featureCreate workspace

Quick answer

Feedback Review helps sort useful product feedback into private support signals; it does not create a public voting board or publish support answers automatically.

Sort feedback by support value

Ratings, feature requests, suggestions, and product-area feedback can show where users are confused or underserved. The first job is to sort useful signals from noise.

  • Group feedback by product area.
  • Separate bugs, suggestions, feature requests, and answer gaps.
  • Keep private review separate from public roadmap promises.

Choose the next handoff

  • Send follow-up work to Support Board when staff action is needed.
  • Create draft answers when a repeated support answer is missing.
  • Leave product-roadmap decisions outside public help content.

On this page

Sort feedback by support valueChoose the next handoff

Related

Support Board WorkflowUse private support cards, internal notes, status history, selected follow-up, and draft-answer handoff safely.Approved Answers Before FallbackUnderstand the AnswerLattice support path: reviewed answers and owner answers first, fallback only when coverage is missing.Launch Support ChecklistPrepare the first places users will get help before launch: stuck pages, starter answers, docs, tickets, and widget verification.
AnswerLattice

A reviewed support layer for founder-led SaaS.

The governed source behind customer answers.

Keep approved product knowledge structured, reviewable, and current across support, docs, search, and AI-assisted surfaces.

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/Product

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/Features

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/Evaluate

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/Resources

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/Trust

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