Founder support launch kit

Make the first ten support questions trustworthy before launch traffic grows.

This path reduces setup to one practical outcome: prepared product sources, ten product-specific reviewed questions, approved answer routes, a verified widget, and explicit end-user resolution feedback.

Prepare product inputs Create workspace

First scope

Ten product-specific priority questions

Official answers

Owner-approved before users see them

Outcome

Explicit resolution and recontact evidence

The launch workflow

Step 1

Prepare source truth

Use the Pre-Onboarding Kit with the product material you already have. Keep blocked sources and private data out.

Step 2

Generate the product-specific ten

Choose one prepared intake. AnswerLattice creates ten editable questions and draft answers with source evidence, applicability, risk, and missing-evidence warnings.

Step 3

Review and approve the answer path

Correct every draft in Knowledge Intake. Use Answer Review for official approval, or keep explicit no-answer and escalation behavior when evidence is insufficient.

Step 4

Run deterministic checks

Run canonical-only Answer Tests first. They verify the expected answer route without calling an AI provider.

Step 5

Install and verify

Confirm the widget script, allowed origin, blocked routes, safe page context, and product-page behavior.

Step 6

Measure the outcome

Track explicit Solved and Still need help responses. Treat no escalation as a routing metric, not proof of resolution.

Step 7

Review weekly

Use drift, repeated misses, release checks, and owner-confirmed Support Board work to keep approved answers current.

Start from your AI building environment

Each Markdown package adds a short tool-specific start to the same master safety and review contract. These are workflow guides, not product integrations.

Codex package Cursor package Claude Code package Replit package Lovable package

For one founder

Prove one product before expanding.

Use real product sources and historical questions. Measure review time, answer correctness, explicit resolution, and recontact before adding broader automation.

When support ownership grows

Add operating depth only when it is needed.

Keep the founder launch path small. Add team roles, notifications, selected Support Board work, release review, and deeper review controls when another person or a material answer risk requires them.

Open operating guide

For studios

Keep one workspace per product.

Reuse the operating checklist, not customer truth. Every client keeps separate sources, widget credentials, permissions, questions, answers, and proof consent.

Discuss a studio rollout