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Resource

Support Credits and Pricing

Understand which provider-backed support operations use credits and which approved, deterministic, review, and browsing paths do not.

Reading time

5 min read

Updated

2026-07-19

Action

Open pricing

Open pricingCreate workspace

Quick answer

Support credits are used for provider-backed fallback answers, full-runtime answer tests, starter-answer generation, screenshot OCR, and short recording transcription. Approved widget answers, deterministic checks, draft review, selected text import, publishing infrastructure, and help browsing are not per-view charges.

What support credits mean

Pricing copy should match the runtime ledger: provider-backed fallback answers and full-runtime answer tests use one credit, the source-backed first-ten starter-answer run uses one credit, screenshot OCR uses one credit, and short recording transcription uses two credits.

What not to imply

  • Do not imply every hosted help page view consumes a support credit.
  • Do not imply every widget load consumes a support credit.
  • Do not publish a pricing schema that conflicts with visible pricing.

Plan fit language

Plan guidance should describe product stage, support volume, source preparation, and review needs in plain language. Keep detailed billing operations inside the dashboard and pricing page.

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What support credits meanWhat not to implyPlan fit language

Related

Launch Support ChecklistPrepare the first places users will get help before launch: stuck pages, starter answers, docs, tickets, and widget verification.Support Runtime SafetyKeep public support runtime bounded through source separation, safe context, allowed origins, blocked routes, review, and cache-aware delivery.Approved Answers Before FallbackUnderstand the AnswerLattice support path: reviewed answers and owner answers first, fallback only when coverage is missing.
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